Range Rover Engine Specialist LTD

1. Definitions and Interpretation

1.1 In these terms, unless otherwise indicated by the context:

1. “Company” refers to the entity utilizing this form, as detailed on the accompanying documentation, including its successors and assigns;
2. “Completion” signifies, in the context of a Work contract, the date when the Company notifies the Customer of the completion of Work, or in the case of a Goods contract, the date of Goods delivery;
3. “Contract” denotes the agreement between the Company and the Customer for the sale or supply of Work and/or Goods;
4. “Customer” pertains to the individual, entity, or company requesting the performance of Work or supply of Goods;
5. “Estimate” signifies a written estimate provided by the Company to the Customer;
6. “Genuine Parts” refers to vehicle components manufactured by or for the Manufacturer; 
7. “Goods” encompasses any items or replacements to be provided by the Company under the Contract, whether or not accompanying Work; 
8. “Manufacturer” denotes, concerning a Vehicle, the manufacturer of said Vehicle; 
9. “Order” represents the written or otherwise conveyed instructions from the Customer to the Company for Work to be undertaken or Goods to be provided; 
10. “Price” refers to the cost of Goods and/or the charge for Work payable by the Customer to the Company; 
11. “Vehicle” denotes a vehicle entrusted to the Company as Bailee upon the Customer’s request for Work to be performed or an estimate of Work to be provided; 
12. “Work” encompasses any tasks to be conducted on a Vehicle at the Customer’s request, including repairs, servicing, fitting, modification, or other activities; 

13. “Working Days” signifies all days except Saturdays, Sundays, and public holidays.

1.2 These terms serve as the sole terms of the Contract, and no modifications or additions shall be effective unless agreed upon in writing by an authorized representative of the Company.

1.3 Headings provided are for convenience purposes only and do not alter the interpretation of these terms. The use of masculine terms encompasses all genders, and singular terms include the plural. References to statutory provisions pertain to such provisions as amended or re-enacted periodically.

1.4 Any typographical, clerical, or other errors or omissions in Estimates, Orders, order acknowledgments, invoices, or other documents issued by the Company are subject to correction without Company liability.

1.5 The Company reserves the right to revise these terms at any time without notice; such changes are effective from the date of amendment.

2. Formation of Contract

2.1 The Customer’s solicitation to the Company for Work execution or Goods provision constitutes an offer to engage in a contract under these terms. Acceptance transpires, and the Contract is formalized upon the first occurrence of the following:

1. The Company accepting the Customer’s duly signed authorization for Work commencement and receiving the Vehicle at its premises; 
2. The Customer submitting a quote request via the Company website; 
3. The Company accepting the Customer’s authorization for Work proceeding, as quoted through telephone, email, or any other communication means; 
4. The Company commencing the Work; 
5. The Company issuing to the Customer an acknowledgment of the Order signed and dated by an authorized Company representative; 

6. In the case of Goods only, the Company initiating Order fulfillment.

7. Loss of earnings or damages of any nature are not covered, and Range Rover Engine Specialist Ltd does not assume responsibility for any aspect or circumstance of this contract excluded from any warranty issued to the customer.
8. Vehicles undergoing work with outstanding finance owed to finance companies will not be covered in any liability form with Range Rover Engine Specialist Ltd. Range Rover Engine Specialist Ltd reserves the right to retain, sell, or scrap a vehicle left with the company to recover any loss or outstanding amounts owed.
9. Any vehicles worked on by Range Rover Engine Specialist Ltd remain the property of the company until all payments owed to the company are settled within a reasonable timeframe.
10. 2.2 The Contract is specific to the Customer, and the Customer is prohibited from assigning the Contract benefits without prior written consent from an authorized Company representative.
    
     
     

3. Customer’s Insurer

3.1 Should the Company proceed with Work and/or provide Goods at the direction of the Customer’s insurer, said insurer will be regarded as the Customer. All mentions of the Customer will be interpreted accordingly. However, this provision does not absolve the Customer from the responsibility to settle any outstanding amounts owed to the Company for the Work and/or Goods that remain unrecovered or unrecoverable from the Customer’s insurer.

3.2 Vehicles left at our premises for Work are done so at the customer’s own risk. Range Rover Engine Specialist Ltd assumes no liability for any loss incurred. It is the customer’s responsibility to ensure adequate coverage for their vehicle while it is being repaired by the company. The company’s insurance does not extend to cover loss or damage.

4. Estimates/Quotation

4.1 Any Estimate serves as an informed approximation of the anticipated costs of Work and/or Goods. Estimates do not constitute an offer by the Company and remain valid for seven (7) days from the date stated unless otherwise agreed upon in writing by an authorized representative of the Company.

4.2 If the Customer delivers the Vehicle to the Company for the purpose of preparing an Estimate and fails to provide instructions for the commencement of Work or retrieve the Vehicle within seven (7) days from the Estimate date, the Company reserves the right to either store the Vehicle itself or engage third-party storage services, at its discretion. The Customer shall bear the cost of storage from the 8th day following the Estimate date until the Vehicle’s retrieval. The Company shall be considered a Bailee for reward and retain a lien against the Vehicle for reasonable storage charges during this period. Such charges must be settled before the Vehicle can be removed from the premises.

4.3 Unless otherwise agreed in writing by an authorized representative of the Company, if it becomes evident during the course of Work that the Estimate will be exceeded significantly, the Company will halt Work and notify the Customer of the expected additional costs. Work will not resume until the Company receives the Customer’s express permission to do so, which may be communicated verbally.

5. Price and Variation

5.1 Prices outlined in any Estimate or conveyed to the Customer are determined based on prevailing prices at the time of the Estimate or communication.

5.2 The Company retains the right to adjust the Price to account for changes in the Customer’s instructions or fluctuations in the cost of goods, materials, labor, taxes, or any other expenses incurred by the Company for fulfilling the Contract between the Contract’s inception and its Completion or payment (whichever occurs later).

5.3 If, prior to the Work’s completion or the Goods’ delivery, the Price escalates in accordance with Condition 5.2 by more than 5% (or a figure specified by the Company), the Company will notify the Customer of the intended increase. Subsequently, the Customer may opt to cancel the Contract by providing written notice to the Company and settle the Price for Works conducted or Goods delivered up to that point.

5.4 The Contract cannot be altered without the explicit written consent of an authorized representative of the Company. Any agreed-upon variations do not constitute a new contract but are regarded as amendments to the existing Contract.

5.5 All specifications furnished to the buyer serve as projections and are intended solely to provide a general overview of the labeled Goods. The Company bears no liability for any discrepancies or deviations from these specifications.

6. Time

6.1 Dates and times provided for the completion of Work and/or delivery of Goods are approximate estimates only. Specifically, in relation to this Condition 6, time is not deemed essential. The Company will exert reasonable efforts to execute Work or provide Goods within any specified timeframe communicated to the Customer. However, subject to Condition 11, the Customer is not entitled to reject Work and/or Goods completed or delivered after the estimated date. The Company reserves the right to suspend or delay delivery, and shall not be held liable for any loss, damage, or delay resulting from failure to deliver Goods or complete Work by the estimated delivery date or time.

7. Completion and Payment

1. Delivery of Goods will occur at the Company’s premises specified overleaf.
2. Payment for the Price can be made via Debit card/Bacs Transfer or Cash. If the Company, at its discretion, agrees to accept credit card payment, the Customer will be required to pay any additional amount reasonably specified by the Company.

7.2 The Company will notify the Customer when Goods ordered from a supplier are ready for collection. If the Customer fails to pay for and collect such Goods within seven (7) days of notification, the Company reserves the right to treat the Contract as terminated and sell the Goods, without prejudice to its other rights.

7.3 Goods ordered from stock will be dispatched upon payment of the Price.

7.4 Upon completion of Work, the Company will inform the Customer of the readiness for collection of the Vehicle. The Customer must settle all outstanding payments, including Work, Goods, storage charges, and any other amounts due under these terms before the Vehicle can be removed from the Company’s premises.

7.5 If the requested Work is not fully executed, the Company will charge a reasonable amount for the completed Work and the current Price for any supplied Goods.

7.6 Should the Customer fail to pay the Price and/or collect the Vehicle within seven (7) days after completion, the Company may store the Vehicle itself or engage third-party storage services. The Customer will be charged for such storage, and the Company will retain a lien against the Vehicle until all outstanding charges are settled.

7.7 In the event of the Customer’s failure to take delivery of the Vehicle, the Company may serve notice of intention to sell/scrap the Vehicle after three months. Failure to pay all monies due and collect the Vehicle within this period authorizes the Company to proceed with the sale/scraping of the Vehicle, deducting all amounts owed and costs of sale.

7.8 Interest will be levied on overdue sums at a rate of 2% per annum above Lloyds TSB Bank Plc’s base rate, accruing from the due date until payment is made.

7.9 The Company reserves the right to allocate payments to outstanding debts at its discretion, regardless of any contrary appropriation by the Customer.

7.10 At its discretion, the Company may set off any sum payable to it against any sum owed by the Customer.

7.11The Company may demand payment security before fulfilling an Order.

7.12 VAT will be applied to the Price at the prevailing rate upon Goods delivery or Completion, or at the basic tax point, as per VAT regulations.

7.13 The Company retains the right to impose a single late-payment charge, covering administrative expenses for recovery (excluding legal proceedings). This charge, equivalent to 2.5% of the total invoice Price, will be added to the Price if the Customer fails to make full payment for Goods or Work by the due date, as outlined in Condition 7. This charge will be indicated as a separate item on the invoice and is payable only in case of late payment.

7.14 

8. Risk and Retention of Title

8.1 The risk associated with Goods transfers to the Customer immediately upon the Company’s delivery to the Customer.

8.2 Until the Company receives full payment for all amounts owed by the Customer, whether arising from this contract or any other, legal and beneficial ownership of the Goods remains with the Company. These Goods, designated as “Retained Goods” in this provision, are subject to the following conditions.

8.3 The Customer may utilize the Retained Goods and acknowledges possessing them as a bailee on behalf of the Company.

8.4 The Customer agrees to store Retained Goods separately from their own inventory or that of any other entity, maintaining them securely, in good condition, and visibly marked as the property of the Company, with all identifying markers intact and legible.

8.5 The Customer grants irrevocable permission for the Company to access their premises to inspect and identify Retained Goods as the Company’s property.

8.6 The Customer’s authority to possess and use Retained Goods shall cease:

1. 8.7 Upon receiving notice from the Company, if the Company reasonably doubts the Customer’s ability or willingness to pay any due sum, or automatically upon the occurrence of any of the following events:

   • Failure by the Customer to pay the due amount to the company.
   • The Customer’s insolvency or any act of bankruptcy committed by the Customer.
   • The presentation of a winding-up petition against the Customer or the appointment of an administrator or receiver of the Customer’s assets or undertaking.
   • The appointment of an administrator or receiver of any part of the Customer’s assets or undertaking.
   • The passing of a resolution or an order for the winding up of the Customer, excluding bona fide reconstruction or amalgamation of a solvent company.
   • Any event or process similar to those listed in (i) to (iv) above in any jurisdiction.

   8.8 When the power of possession and use of Retained Goods is suspended, revoked, or terminated according to this condition, the Customer must make all Retained Goods in its possession or under its control available to the Company. The Customer is deemed to authorize the Company irrevocably to enter any of its premises, with or without vehicles, to remove such Goods.

   8.9 The repossession of Retained Goods by the Company under this condition does not waive any of the Company’s other rights or remedies against the Customer.

    
    

9. Loss or Damage

9.1 Prior to delivering the Vehicle to the Company, it is strongly recommended that the customer removes any non-vehicle-related items from the Vehicle. The Company shall not be held liable for any loss or damage to such items left in the Vehicle

10. Replacement Parts

11. Cancellation

You have the right to withdraw from the contract within 14 days after receiving the product, following the dispatch confirmation email. To cancel, you must send a notice of cancellation by email, including your name, address, and order reference number. Items dispatched will incur a cancellation fee covering delivery charges and restocking. Returned items must be in original packaging, with all contents intact and in their original condition to qualify for a refund. Range Rover Engine Specialist reserves the right to charge a 20% restocking fee for non-defective goods collected from your premises after order cancellation. Please note, this excludes delivery and collection charges. For engine orders, unless stated otherwise, engines are supplied ‘bare,’ consisting only of the block and head. A handling fee of 20% (minimum) may apply for bare engines without fault.

12. Returned Goods

12.1 Subject to Condition 11, the Company may (at its discretion) agree to rescind the Contract for Goods and accept their return under certain conditions.

13. The Company may appoint sub-contractors to fulfill its obligations under the Contract.

14. Health & Safety

14.1 Upon the Vehicle’s delivery to the Company, the Customer must promptly inform the Company of any circumstances or issues known to them that render the Vehicle unsafe or pose hazards.

14.2 For compliance with Section 2 of the Consumer Protection Act 1987, the Manufacturer, responsible for Genuine Parts, is identified, and their contact information is available from the Company upon request.

14.3 The Customer should carefully review all instructions for use, cautionary notices, and technical instructions accompanying the Goods. These materials are provided by the relevant manufacturer of the Goods. The Company holds no liability for any loss or damage resulting from the Customer’s failure to read or comply with the instructions specified in such notices.

15. Warranties

15.1 The Company provides a warranty for Work free from defects lasting six (6) months from Completion or until the Vehicle has covered 6000 miles, whichever comes first (“the Warranty Period”). However, if the 2000 Miles interim (Running In) service has not been carried out by us after reaching this mileage from completion, the Warranty will be null and void. To validate the remainder of the issued warranty after the Interim Service has been carried out by ‘Range Rover Engine Specialist,’ you are required to perform an Engine service (Oil and Oil filter change – And inspection) every 5000 miles with us.

15.2 The Company’s liability for defective Work and/or Goods is limited to remedying the Work and/or Goods and providing replacement parts and/or Goods as necessary. Completing such remedial work and/or supplying replacement parts and/or Goods fulfills the Company’s obligations under the Contract.

15.3 The Company’s liability under this Condition applies only to defects occurring while the Vehicle has been used and driven properly, serviced according to the Manufacturer’s recommendations, and, in particular (but not limited to), the Company shall not be liable for defects arising from normal wear and tear, failure to follow the Company’s instructions, or improper handling of the Vehicle.

15.4 These warranties supplement any statutory rights implied for a purchaser of goods and/or services.

15.5 Nothing in this Condition limits or excludes the Company’s liability under the Consumer Protection Act 1987 or for death or personal injury resulting from negligence (as defined in Section 1 of the Unfair Contract Terms Act 1977).

15.6 Warranty on all Re-Build Engines will be void if the vehicle has a tow bar attached or if the vehicle is used for towing, as evidenced by damage to the Engine. Additionally, warranty will be void if the vehicle has been remapped or modified in any way.

15.7 These warranties do not cover any hired/rented vehicles.

15.8 Any work performed on vehicles with an LPG Kit fitted will not be covered by any form of warranty.

15.9 Any Engine work carried out on a Vehicle with a nonstandard Fuel system will render the warranty void.

15.10 ‘Range Rover Engine Specialist’ does not cover Recovery costs in any situation. It is the customer’s responsibility to have appropriate Breakdown Cover for their vehicles should their vehicle breakdown for any reason.

15.11 ‘Range Rover Engine Specialist Ltd’ Warranty covers only the Bare Block and Cylinder Head and everything internal to these components. Customer ancillaries are not covered by the warranty, and if they are deemed to cause the Engine to fail or function incorrectly at any time, the warranty will be null and void.

15.12

1. Warranties are non-transferable.
2. The warranty covers Cylinder Head, Engine Block & Sump only; all ancillaries are excluded.
3. Vehicle recovery is not included under any circumstances and is not part of the Warranty.
4. The warranty provided will only be valid if the following conditions are met once the Customer receives their vehicle: a. The Vehicle must idle for a minimum of five (5) minutes before setting off. b. The correct fuel must be used for the Vehicle. c. The Vehicle must not exceed sixty (60) mph for the first two thousand (2,000) miles. d. Engine oil and coolant levels must be checked daily, and any signs of leakage reported to the Company immediately. e. An interim service must be carried out by Range Rover Engine Specialist at two thousand (2,000) miles to validate the remainder of the warranty; failure to do so will void the warranty. f. The Vehicle must be serviced every five thousand (5,000) miles or every six (6) months by Range Rover Engine Specialist after the interim service has been completed, and proof of service must be retained to maintain the warranty. g. The Customer must notify the Company within fourteen (14) days after discovery of any defect, return the Vehicle to the Company’s premises for inspection, and the defect must have arisen from faulty materials, workmanship, and/or Goods supplied by the Company. Any replaced Goods and/or parts become the property of the Company.
5. If any ancillary develops a fault that causes damage to the Work/Goods completed/supplied by the Company, the warranty will be void.
6. Damage caused by misuse, improper fitting, neglect, and accidents will invalidate the warranty.
7. Range Rover Specialist does not cover any component that has been dismantled or tampered with unless otherwise requested by Range Rover Specialist.
8. Our warranty covers ‘normal usage’ and excludes track/race usage, overloading due to excessive weight, driver misuse (i.e., over-revving), and ‘over-usage.’
9. All engines must be fitted by specifically trained mechanics within a VAT registered garage.
10. All engines are sold on an exchange basis, requiring the old unit as part of the transaction, unless otherwise stated. A surcharge/deposit will be applied for the exchange engine.
11. Surcharges/deposits are refundable if the old unit is economically serviceable, fulfilled within 14 days from the invoice date, and heat tags assessing engine temperature remain intact.
12. Any engine failure due to overheating or low oil levels will void the warranty.
13. In the event of a warranty claim, the client must bring the vehicle to Range Rover Specialist for inspection and analysis.
14. The warranty does not include vehicle hire/lease charges, recovery charges, or any labor costs/charges involved with fitting, removal, and/or changing of parts.
15. Replacement or refund will only be provided on the production of the original invoice, and if the goods are returned in the same condition as supplied.
16. Engines must be correctly fitted with new cam & auxiliary belts, oil, oil filters & spark plugs, failure to adhere to these terms will invalidate the warranty.
17. All engines are supplied ‘bare’ unless otherwise stated. A handling fee of 20% will apply for any cancellations due to unwillingness to proceed with additional parts swapping.
18. Customers have up to 14 days from the transaction date to cancel their order; a 20% handling fee will apply, plus reimbursement of courier charges.
19. Damage caused by misuse, improper fitting, neglect, and accidents will invalidate the warranty.

16. Force Majeure

16.1 The Company shall not be held liable to the Customer if it is unable to fulfill any provision of the Contract due to circumstances beyond its control or the inability to procure necessary parts or materials for Contract performance.

16.2 Upon occurrence of such circumstances preventing performance, the Company shall promptly notify the Customer. During the existence of such contingency, the Company may, at its absolute discretion, withhold, reduce, or suspend the performance of its contractual obligations to the extent hindered by the contingency, without incurring liability to the Customer for any resulting loss or damage, whether direct or indirect.

16.3 If such contingency persists for more than one month, either party may terminate the Contract. In such a case, subject to payment for any Goods supplied and Work performed under the Contract, the Customer may retrieve the Vehicle, and the parties’ respective obligations under the Contract shall be considered fulfilled.

17. No Waiver

17.1 No waiver of any rights by the Company under the Contract shall be valid unless made in writing and signed by an authorized representative of the Company. Any waiver granted shall apply only to the specific circumstances for which it is given and shall not prejudice the Company’s right to enforce its rights in different circumstances or in case of a recurrence of similar circumstances.

18. Notices

18.1 Any notice required under these Conditions shall be considered properly given if it is in writing and sent by first-class post or facsimile to the address of the intended recipient as specified in the Contract, or to any other address communicated by the Company and the Customer to each other for the purpose of service. Notice shall be deemed served, in the case of postal notice, after forty-eight (48) hours from the time of posting, and in the case of facsimile, upon completion of transmission by the sender.

19. Third Party Rights

20. Construction and Jurisdiction

21. Service and Repairs terms and conditions:

22. Engine Rebuilds and Reconditioned Engines terms and conditions:

In the event of an engine failure, a replacement engine will be supplied. Replacement or refund will only be given upon the production of the original invoice and if the goods are returned in the same condition as they were supplied. The warranty does not cover any labor costs or charges involved with fitting, removal, and/or changing of parts, vehicle hire/lease charges, etc.

The warranty is applicable to the bare engine only unless otherwise stated, meaning it does not include ancillaries or service parts. Engines must be correctly fitted with new cam and auxiliary belts, oil, oil filters, and spark plugs; failure to adhere to these terms will invalidate the warranty.

All engines are supplied “bare,” meaning they consist only of the block and the head unless otherwise stated. In some cases, fitters may be required to swap over additional components such as the sump, oil pick-up pipe, timing case cover, etc. Any cancellations due to unwillingness to proceed with this will result in a minimum handling fee of 20% on top of the reimbursement of courier charges.

In cases where engines are delivered to a client, customers have up to 14 days from the transaction date to cancel their order. A 20% handling fee on top of reimbursement of courier charges will be applied to any items canceled once they have been dispatched.