Before proceeding, it’s important to carefully review our privacy policy. If you do not agree with the terms outlined in this privacy policy and the terms of use, please refrain from using our website or any of its features

SUMMARY

Here’s a summary of key terms used in our privacy policy. This summary serves as a reference to terms used in the policy statement and does not constitute a part of the privacy policy itself.

We are dedicated to safeguarding all the information we collect on our website. Your trust and confidence in our website’s safety regarding personal information are paramount to us, and we do not engage in spamming activities. Your personal information is solely utilized for sending you price quotes for the parts and services offered on our website. The privacy policy covers the following areas:

1. How we collect your information?
2. What information we collect?
3. How we use your information?
4. Who we share your information with?
5. Your rights and options regarding your personal information?

By using our website, you agree to abide by our terms and conditions, as well as our privacy policy. If you disagree with these terms, it’s advisable to cease using our website immediately. Your data protection rights are contingent upon your consent to these terms.

We do not employ cookies to automatically gather your personal information. Instead, we collect your information when you request a price quote for any service or product listed on our website. Additionally, we may collect information about your usage patterns on our website. Our utilization of your various sets of information is elaborated in section 4 of this privacy policy, which includes:

1. Providing you with access to our full range of services and website information
2. Improving, optimizing, and personalizing aspects of our services and website for enhanced user experience
3. Conducting market research, analyzing user behavior and trends, and occasionally examining user demographics
4. Directly communicating with you regarding our services and the quotes you’ve requested on our website

We may share your information with regulatory and governmental bodies upon their request or for investigative purposes.

If you wish to exercise any of your rights outlined in this privacy policy or have any concerns, please feel free to contact our complaints team at info@rangeroverenginespecialist.co.uk

1-Who we are?

Range Rover Engine Specialist, operating under the trade name of rangeroverspecialist.co.uk, places utmost importance on safeguarding your privacy. In this privacy policy, references to Range Rover Specialist and rangeroverspecialist.co.uk (“we”, “us”, or “our”) are used interchangeably.

Range Rover Engine Specialist acts as the data controller concerning the processing of data and personal information you provide to obtain price quotes for engines, gearboxes, parts, or services offered on our website.

For any questions or concerns regarding the security or protection of your data, please feel free to reach out to our sales team at info@rangerovereninespecialist.co.uk. Our data protection officer, the General Manager of rangeroverspecialist.co.uk, can also be contacted using the same email address.

This privacy policy outlines how we utilize your personal information to generate price quotes for you. Additionally, it elucidates the procedures we follow to process your data and the measures taken to maintain the security and confidentiality of your information.

2- How do we collect personal information?

We may collect your personal information through our website, as well as other digital and social media channels operated by or on behalf of rangeroverspecialist.co.uk, collectively referred to as the “Site”. This information is utilized to expedite form filling and enhance your user experience on the Site. Apart from this, we do not share your personal information with any third parties outside of rangeroverspecialist.co.uk.

3. What personal information do we collect?

We collect information about you exclusively when you voluntarily provide it to us on our website, particularly for receiving price quotes. For instance, we may gather your name, email address, telephone number, and postcode. This information is primarily used to obtain comparative quotes for various automotive parts, including used, reconditioned, new, replacement, and rebuilt engines and gearboxes.

During the provision of our services, your information may also be stored temporarily for analysis purposes, such as understanding how you utilize our Sites, including the website from which you accessed our Sites, pages visited, modifications made to the information you provide, and details of the quotes requested.

Price quotes are sent directly to your email or phone number by rangeroverenginespecialist.co.uk.

We collect your details solely for the purpose of providing you with free price quotes, and we ensure that appropriate security measures are in place to safeguard your information and prohibit its unauthorized use (see section 8 below for details on how secure our site is and the steps we take to ensure your safety while browsing our website). Your personal information is reviewed periodically, and we do not retain it for longer than permitted by law (explained in section 11 below on how long we retain your personal information).

It is your responsibility to ensure that all the information, content, material, or data you provide is accurate, complete, and not misleading, and that you disclose all relevant facts to receive the best possible service.

To process your request for price quotes, we may need to collect personal information that is classified as sensitive under data protection legislation. However, this is limited to your name, email, phone number, and postcode. We will seek your consent to use this information at the time of collection. The data handlers are also specified in this privacy policy.

We do not knowingly collect, store, or process information beyond what is explained in the preceding section. If you provide us with information about someone else, you must ensure that they have read this privacy policy and agreed to our terms of use. By providing someone else’s information to us and obtaining their consent, you agree that they have authorized you to provide the information to us for price quotes and agreed to the manner in which their details will be used.

To ensure the quality of the service we provide, we may request feedback on the services you have utilized and your experience with the Site. Any feedback you provide may be displayed on our website and used as part of our business reputation management program to enhance our services. Your reviews or feedback will also be published on our website.

4- How do we use your personal information?

We may utilize your personal information in the following manners:

• To provide access to Services: Your information enables us to grant you access to and utilize our Services effectively.

• Personalization and Improvement: We personalize and enhance your experience with our price quotes and Services based on the information you provide.

• Research: We conduct market trend analysis and examine customer behaviors to refine our Services.

• Communication: We may contact you via email, post, telephone, SMS, or other electronic means to provide information about products and services you have requested. Additionally, we send confirmation emails for quotes obtained on our websites, ensuring you have a record of your quote with a link to retrieve it easily in the future.

• Data Matching: Your information may be matched with data from other sources to ensure accuracy and reliability.

• Content Sharing: We enable you to share our content using functionalities like ‘Email a friend’ or ‘Share this’ on our Sites.

5. Why do we process your personal information?

We process your personal information in accordance with data protection legislation and for the following reasons:

• Consent: We only collect and process your personal information with your explicit consent, such as sending certain price quote information via email or contacting you by phone.

• Legitimate Interests: Under EU data protection laws, we may process your information for legitimate business reasons, including:

  • Enabling your access to and use of Services to provide the best quotes.

  • Communicating with you regarding your quotes and Services usage, including confirmation emails and unsubscribe links.

  • Improving our Services and user experience through research and analysis, without using personal or sensitive information.

From May 2018, you have the right to object if you believe our data usage for these legitimate interests is unclear. If you raise an objection, we will cease processing your data, unless exceptional circumstances apply. Contact our customer service team at info@rangeroverenginespecialist.co.uk for further inquiries.

6- Who do we share your personal information with?

11- Your personal data rights and how to contact us?

Under the new data protection rules, you have several rights, including:

(i) Right to access: You can request a copy of your personal information stored with us.

(ii) Right to correct: You can rectify any inaccuracies or incomplete information in your personal data.

(iii) Right to erase: You can request the deletion or removal of your personal information from our system.

(iv) Right to restrict use: You can block us from processing or using your personal information.

(v) Right to data portability: You can request the transfer of your data to another provider.

(vi) Right to object: You can object to our use of your personal information, including for our legitimate interests or market research.

To exercise any of these rights, make enquiries, or produce price quotes, contact our data protection team at info@rangeroverenginespecialist.co.uk We will respond promptly, typically within 48-72 hours on working days, and process your request within 30 days.

If you’re not satisfied with our response or treatment of your complaint regarding your personal information, you can refer the matter to the relevant data protection regulator in the UK, the Information Commissioner’s Office.

This privacy policy is governed by UK and Wales laws. 

12- How long do we keep your personal information?

Our data retention policy ensures that we only retain your personal information for as long as necessary to fulfill the purposes for which it was collected. Here’s how it works:

1. Deletion upon request: If you request deletion of your personal information, we will delete it within one month of receiving your request for erasure.

2. Automatic deletion: Personal information will be automatically deleted from our system after 120 days. This timeframe is based on the majority of sales transactions being concluded within 120 days.

3. Inactivity: If you are registered for any of our services but do not use them for 120 days, your personal information will be removed from our system. We may or may not contact you to confirm your intent to continue using our services.

Even if your personal information is removed from our system, it will be retained in backup or archival media for a certain period of time for legal, tax, or regulatory purposes as required by law.

Under Article 17 of the GDPR regulations, you have the right to request the deletion of your personal information from our system at any time, free of charge. However, if your request is deemed manifestly unfounded or excessive, reasonable fees may apply for processing the erasure request. Alternatively, you can wait for 120 days, after which your data will be automatically removed.

Regardless of whether your personal information is deleted upon request or automatically, we ensure compliance within a calendar month from receiving your request. After your data is erased, it will be transferred to backup or archival folders for a certain period of time until the end of our fiscal year, after which it will be permanently removed.

Changes to this privacy policy

Our commitment to transparency includes keeping you informed about any changes to our privacy policy. Here’s how we handle updates:

1. Publication of Changes: We reserve the right to change and amend our privacy policy at any time. Any changes will be published on our website.

2. Notification of Significant Changes: If there are any significant changes that affect your consent to use our services or the handling of your personal information, we may contact you by email or phone to inform you of these changes.

3. Consent for Changes: Where required by law, we will seek your consent again for these changes. You will need to agree to the updated privacy policy to continue using our website.

4. Welcoming Your Agreement: If you agree to the changes or modifications in the privacy policy, we welcome you to continue using our website. However, if you do not agree to the new changes, we recommend that you leave our website immediately.

By keeping you informed and seeking your consent for significant changes, we aim to ensure that you are always aware of how your personal information is handled on our website.